Role: Triage/Defect Management Consultant

Location: Plano, TX (Onsite)

Type of Employment: Contract

Note: Looking for an Ex-AT&T Employee, with OSS/BSS experience. Kindly do not apply without meeting these requirements.

Requirements:

Experience in AT&T tech stack with BSSe stack experience.
Experienced in defect Analysis, Triaging and Troubleshoot customer focused issues and exceptions.
Strong Defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle.
Work with tools such as Dynatrace, ELK, any point and other monitoring tools for capturing event data and package the issues for quicker resolutions
Ability to work with various ticket management systems such as (but not limited to) Track, AOTS, JIRA, SharePoint
Strong understanding of defect life cycle and end to end defect management process
Ability to work with end user and translate user challenges into technical terminology
Ability to work with multiple application teams for end to end defect resolution
Strong communication and presenting skills

Hourly pay, Contract work,